dakh7's Privacy Policy
Find out exactly how your personal information is collected, stored, and kept secure on the dakh7 platform.
Table of Contents
1 Introduction and Scope
dakh7 (referred to below as "we", "our", or "the platform") treats the privacy of personal information of all its users with the greatest importance. This privacy policy applies to every individual who uses the dakh7.cam website and related services.
The purpose of this policy is to clearly inform you about what information we collect, how we use it, who it is shared with, and what steps we take to protect your information. By continuing to use dakh7's services, you consent to the terms of this privacy policy.
2 Data Collection
We collect user information in a number of ways. The different types of information are described below:
2.1 Registration Information
The information you provide when creating an account may include:
- Full name (matching your national ID card or passport)
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred currency and language settings
- Residential address (where applicable)
2.2 Identity Verification Information (KYC)
To ensure a safe gaming environment and prevent financial fraud, we may request the following documents for identity verification in certain circumstances:
- Scanned copy of national ID card (NID) or passport
- Bank statement or proof of mobile banking transactions
- Proof of current address
2.3 Transaction Information
When you complete deposits and withdrawals, we automatically record the transaction date, amount, method (bKash, Nagad, Rocket, Upay), and transaction reference number.
2.4 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and device type
- Browser type and version
- Operating system information
- Login time and session duration
- Pages visited and gaming activity logs
- Referral source (where you came from before reaching the site)
3 Purpose of Data Use
dakh7 uses collected information for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To provide gaming features, bonuses, rewards, and other services.
- Financial transactions: To securely process deposits and withdrawals.
- Customer support: To resolve your questions or complaints accurately and promptly.
- Security and fraud prevention: To protect accounts and prevent unauthorized access.
- Responsible gaming: To identify potentially problematic gaming behavior and offer support.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: To improve the platform's functionality and user experience.
- Communications: To inform you about important updates, policy changes, and relevant offers.
4 Data Storage and Security
dakh7 applies industry-standard technical and organizational measures to protect your information. Our security measures include:
- SSL/TLS encryption: All data transferred between you and our servers is secured with 256-bit SSL encryption.
- Encrypted database: Sensitive stored information (passwords, financial data) is kept in encrypted form.
- Two-factor authentication: An additional security layer for account access.
- Access controls: Only authorized staff can access information on a need-to-know basis.
- Regular security audits: Our systems are regularly tested for vulnerabilities.
How long data is retained depends on the type and purpose of the information. Some data must be kept for a set period to meet legal obligations. Once no longer needed, data is securely deleted or anonymized.
5 Sharing Data with Third Parties
dakh7 may share information with third parties only in limited circumstances and under strict security conditions. These cases are as follows:
5.1 Payment Processors
The necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used strictly for the purpose of completing those transactions.
5.2 Technology Service Providers
Gaming software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others), hosting, and technical service providers may receive the minimum information necessary to deliver their services.
5.3 Legal Reasons
Information may be provided in response to a valid legal order, court direction, or legitimate request from a government authority.
6 Cookies and Tracking Technologies
dakh7 uses cookies and similar tracking technologies to improve the quality of its website services. The different types of cookies are described below:
- Essential cookies: Required to maintain login status, security verification, and core platform functions. These cannot be disabled.
- Functional cookies: To remember your language, theme, and settings preferences.
- Analytical cookies: To monitor platform usage and improve services.
- Security cookies: To detect fraud and protect accounts.
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.
7 Your Rights
As a dakh7 user, you have the following rights regarding your information:
- Right of access: The right to request information about what data we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information in your account.
- Right to erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not always be possible where legal obligations exist).
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Data portability: The right to request your information in a structured format.
- Right to object: The right to object to certain processing activities.
To exercise these rights, contact us at [email protected] or get help through 24/7 live chat.
8 Privacy of Minors
dakh7's services are exclusively for adults aged 21 and over. We do not knowingly collect information from any person under the age of 21.
An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected by mistake, that information and the associated account will be closed immediately.
If a parent or guardian suspects that their minor child has registered on our platform, please contact us at [email protected].
9 Data Transfers
As dakh7 is an international platform, your information may be processed or stored on servers located in various countries. Data protection laws in those countries may differ from those in Bangladesh.
In all cases, however, we ensure that your information is protected in accordance with the standards set out in this privacy policy, and that appropriate safeguards for international data transfers are in place.
10 Changes to This Policy
dakh7 reserves the right to update this privacy policy from time to time. When changes are made, the following steps will be taken:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after a change is made will be considered acceptance of the updated policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
- Live Chat: 24/7 support in Bengali — log in to the site and start a chat
- Email: [email protected]
This privacy policy should be read together with the Terms and Conditions and the Responsible Gaming Policy. All dakh7 services are for users aged 21 and over only.